Shipping:

All Materials/Filament/Parts Orders Ship within 2 business days.

All Infinity 3D Printer orders ship within 2 weeks with shipping insurance included in the shipping rate quoted.

We will ship via your choice of courier, UPS, Fed-ex, Canada Post, Purolator.  Area restrictions may apply. We have negotiated special rates so you share the savings too!

Track It:

From the minute your order goes into our system, you can receive an order confirmation. Then when the order is picked, packed, invoiced, and shipped, you will receive an automatic email with all tracking information.

Backorders:

Most orders ship same day, but if merchandise is not in stock, it will be placed on back order for up to 90 days. You will only be invoiced for items shipped. Every subsequent shipment to fill order will be issued a new invoice with reference to customer PO.

Our policy is to supply items as ordered within 90 days of initial order for BO items. If we cannot supply as ordered within 90 days we will notify customer of possible substitutes.

Backorders will be shipped free via our choice, some restrictions may apply. One Order – One Delivery Charge. Backorders under $40.00 will be cancelled – we know as business people you’ll understand.

Damaged, Lost, Or Short Shipments:

It doesn’t happen often, but if it does, call your local courier office immediately, and advise R3DP so that we can reship and place a claim. Please keep damaged goods and containers until the claim is closed.

 

Claims:

Claims must be made within 5 days after receipt of merchandise.

Returns:

All returns must be made within 30 days of receipt of order and arrive prepaid in original packaging, unused, undamaged, and saleable. Call toll-free to request a Return Merchandise Authorization. Credit will not be issued for returned material that has been marked, altered, or abused. Returns due to customer error are subject to a minimum 20% restocking charge. R3DP reserves the right to deny a return.

Terms:

Due upon receipt of invoice or apply online securely for a NET 30 Account HERE.

OOPS!:

Errors do occur, so mistakes are subject to correction. Sorry for any inconvenience.

By placing an order, clients accept and agree to R3DP  Terms of Sale